Política de reembolso

 

RETURNS

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, unopened, and in its original packaging with all seals intact. You'll also need your receipt or proof of purchase.

To start a return, reply to your order confirmation email or contact us at office@vivasanamerica.com with the items you'd like to return. If your return is accepted, we'll send you a prepaid return shipping label and instructions on how to send your package back to us. The cost of the return label will be deducted from your refund. Items sent back without first requesting a return will not be accepted.

Vivasan America reserves the right to reject returns that do not comply with our return policy. Non-compliant returns may be sent back to the original shipping address at our discretion.

DAMAGES & ISSUES

Please inspect your order upon delivery and contact us within 48 hours if the item is damaged, defective, or incorrect. Email us at office@vivasanamerica.com with your order number and a photo of the issue so we can resolve it promptly.

EXCEPTIONS / NON-RETURNABLE ITEMS

Opened or used items cannot be returned for health and safety reasons. We cannot accept returns on sale or discounted items. Gift cards are final sale and not returnable or eligible for refund.

EXCHANGES

At this time, we do not offer or accept exchanges. We suggest you to return the item you have, and once the return is accepted, make a separate purchase for the new item.

SHIPPING CHARGES 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

REFUNDS

Returns are processed within 3 to 5 business days after your item(s) are delivered to our facility. Once your return is processed, you will be advised if the refund is approved or not. If approved, you will be notified and a refund will be issued to your original payment method. Please allow up to 10 business days for your refund to reflect on your credit card account. This varies depending on your financial institution.

Please note that returns received without a provided order number or packing slip will experience delays in processing and issuing a refund. Vivasan America is not responsible for any returns lost or stolen in transit.

Please get in touch if you have questions or concerns about your specific item: office@vivasanamerica.com